Shipping in Canada and US 

Enjoy complimentary Standard shipping and returns on all orders or upgrade to Express shipping for $40. All addresses within Canada and US use FedEx and UPS delivery. Please note that all shipments require a signature upon delivery.

Standard Shipping

Please allow 1-2 business days for processing and 3-5 business days for delivery. Some rural addresses may take longer for delivery.

Express Shipping

Please allow 1 business day for processing and 2-3 business days for delivery. Some rural addresses may take longer for delivery.

Exchange Policy

Please contact our Eleven Elfs North America customer care for instructions. If you would like a different style, colour or size – simply return the originally purchased item for a refund and place a new order online.

Return Policy for Items Bought Online

If your item is eligible for a return, you may request a return label within 14 days from the date of purchase via email

Note that any requests made after 14 days will not be accepted.

*Non eligible returns include final sale, used, worn or altered items.


- We do not process direct exchanges; a new order will need to be placed for the desired item.

- Final SALE items are not eligible for online or in-store return, refund, or exchange. *All items 30% off or more are FINAL SALE.

- Items returned must be in their original condition unused, unworn, unwashed, unaltered and with tags attached. Items not in this condition will not be accepted. Items which have been received, damaged or defective can be returned.

- Any shipping fee such as Express shipping will not be refunded.

For any additional questions please contact Eleven Elfs North America team



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